Terms & Conditions

Last updated: 3 November 2026

These terms apply when you use the DailyMaid website or the DailyMaid app to book home services such as cleaning, cooking, laundry, babysitting and elder care. By creating an account or making a booking, you agree to them. Please also read our Privacy Policy and our Refund & Cancellation Policy, which are part of these terms.

1. Who can use DailyMaid

You must be at least 18 years old and able to enter into a contract under Indian law. You sign in with your mobile number and a one-time password (OTP). Keep your phone and account secure; you are responsible for bookings made from your account.

2. Our partners

The professionals who visit your home ("partners") are background-verified by DailyMaid before they can take bookings. We assign a partner to each visit; once she accepts, you can see her name and photo in the app.

3. Bookings

  • You can book up to 60 days ahead, as a single visit or as a plan (7 days, 15 days, monthly or custom). Each day of a plan is a separate visit.
  • A booking is confirmed once it is paid and a partner has accepted it. We will let you know in the app if we need to change the partner.
  • Please give a correct address, including your flat or house number, building and block, so your partner can find you.
  • Someone aged 18 or over must be at home to let the partner in. The visit starts only when you share your 4-digit start PIN with her at your door.
  • Visits run for the duration you booked. Extra work beyond the booked service is at the partner's discretion and may need a new booking.

4. Prices and payment

  • The price shown at checkout is what you pay, including the convenience fee per visit and applicable taxes, unless stated otherwise.
  • Payment is made online before the visit, by UPI, card or net banking, through our payment partner Razorpay. Nothing is collected in cash at the door.
  • Cancellations and refunds follow our Refund & Cancellation Policy.

5. Your responsibilities

  • Treat partners with respect and provide a safe place to work. Harassment, abuse or discrimination of any kind is not tolerated.
  • Keep cash, jewellery and other valuables secured during the visit.
  • Tell us in advance about anything unsafe in the home, such as pets, damaged electrical fittings or hazardous materials.
  • Do not ask partners to do work that is illegal, unsafe or outside the service you booked.

6. Ratings and reviews

After a visit you can rate and review your partner. Reviews must be honest and must not contain abusive or personal information. We may hold or hide reviews that break these rules.

7. Problems with a visit

If something goes wrong, such as poor work, damage or a safety concern, report it to us within 24 hours of the visit at support@justdailymaid.com. We will look into it and, where appropriate, arrange a repeat visit or a refund.

8. Our liability

We take care in verifying and training our partners, but to the extent permitted by law, our total liability for any claim about a booking is limited to the amount you paid for that booking. We are not responsible for loss caused by events outside our reasonable control, such as natural disasters, strikes or network outages.

9. Suspending or closing an account

We may suspend or close an account that breaks these terms, for example for abusive behaviour, fraud or misuse of payments. You can ask for your account to be deleted at any time from Profile > Account settings in the app; see our Privacy Policy for what happens to your data.

10. Changes to these terms

We may update these terms from time to time. We will show the date of the latest version at the top of this page, and tell you in the app about important changes. Using DailyMaid after a change means you accept the updated terms.

11. Governing law

These terms are governed by the laws of India. Disputes are subject to the courts at Mumbai, Maharashtra.

Contact us

Questions, requests or complaints: write to support@justdailymaid.com. We reply within 2 working days. DailyMaid, Mumbai, Maharashtra, India.